My New Hosted PBX Phone System

Hosted PBX

 

hosted pbx

It was only two weeks ago, my partner and I were talking about the phone system we had in our office. It was not working very well and there had to be something better. We started looking into a hosted PBX system (also called virtual PBX, cloud PBX, VOIP phone service, etc. etc.) and found that there were lots of benefits to using them including cost, reliability and usability. There were a lot of different systems available but after some searching we decided to go with BroadConnect.com’s system and I have never looked back due to the features, costs and support that BroadConnect offered.

 What is a PBX System?

For people that don’t know what a PBX system is or a hosted PBX system is then here’s an explanation. A PBX system is a private telephone network that connects our internal phones within a business network. A cloud PBX system is a cloud based system that allows remote access to the PBX system from any device that I or anyone in the business has. We started using an on-site system when I first started out in business but there are a lot of benefits to using a VOIP phone service system that I have found out first hand.

 BroadConnect System Overview

There were a number of different options available but the BroadConnect system had benefits that the others didn’t. They have a number of different systems such as hosted PBX, SIP trunking, hosted call center and more but the cloud PBX was what I was looking for. The reason I purchased it was firstly the features that they offered and then I saw other reviews that really backed up my hunch. They offered a 100% fully customizable system, 99.999% uptime and data centers around the world. That is exactly what I needed and was a lot better than other services.

Getting Started

Getting started with BroadConnect’s system was easy. I gave them a call and told them exactly what I needed. They were helpful on the phone and told me things that made my options even better. They then sent me a proposal which was a detailed overview of my custom system and it was exactly what I needed. Finally, when I agreed to everything, my system was installed, they trained my staff and everything ran perfectly smooth. The whole process was very fast and within a week I had the system installed and had continuous support whenever we need it.

 How it Works

Their VOIP business phone system just works, making sure my business runs smoothly. It is so different compared to any other system I’ve ever tried. With our last system, which was hosted in-house, each person had their own phone and if they weren’t at their phone then they were stuck. With the new Hosted system the extensions are connected to the employee rather than the phone itself which allows employees to redirect calls to different devices anywhere round the world. The BroadConnect system also allows employees to have multiple numbers and they will always get calls to their specified device which makes everything a lot easier than with the old system. It works by having the employees connected to the system whether it be in the office or on devices of their own. When a call comes in or goes out, the BroadConnect system routes the call across the internet securely to the right place. This was all explained by a BroadConnect employee and is really easy to understand and use.

 Benefits

There are a lot of benefits to this which I have found out, the main of which being cost benefits, reliability, management , and flexibility. The BroadConnect system has more benefits and features to other systems which are why we selected it. One of the benefits we found to allow us to work better was the benefit of allowing our employees and offices to use a single number wherever they were. They also offer some of the most up to date software and hardware that are available in the industry. With the system being hosted on the BroadConnect servers, it allows easy management of the system with an administrative panel and makes it so we don’t need any technical managers on site or any hardware investments. There are no downsides to using it. It allows me to save money and make the business run smoothly with ease.

Conclusion

Overall I would recommend this service to anyone, it has helped us to work better and make sure that we can focus on our business rather than upgrading systems and hardware maintenance. Broadconnect is an established player in this industry with over 20 years of Telecom experience. Even though we had so many options I wouldn’t change this system for anything, the fact that two weeks ago we had an on-site system that didn’t work as well as we wanted and now we have a hosted system shows how easy it is to get used to and install across devices. If you need a system like this or currently have a PBX system I would recommend you give BroadConnect a try.

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